Onboarding Flow Redesign
Redesigned the enterprise onboarding experience, reducing time-to-value by 40% and cutting support tickets by half.
Overview
Led the redesign of an enterprise SaaS onboarding flow, taking it from a 14-step manual process to a streamlined 5-step guided experience.
Results
- 40% reduction in time-to-value for new customers
- 50% fewer onboarding-related support tickets
- NPS improved from 32 to 58 within 3 months